A Word from Our Customers

A Word from Our Customers

We wanted to share a very happy customer's review about her experience she had with one of our stylists. Take a moment to read below:

"I wanted to tell you about an experience I had with your staff member today. She was wonderful!

My daughter's Bat Mitzvah is on June 2, and while we had already bought an Un Deux Trois dress from a local store to wear to her service, I discovered today (with alarm!) that she outgrew the length in the past few weeks! Knowing that the fit is an overall a good one for her (fit and flare), I quickly went online and was delighted to see that some of your dresses come in longer lengths. Having just two weeks until my daughter's Bat Mitzvah photo shoot where she needs to be camera ready, I knew I needed the dresses immediately and I needed an assortment for her to try.

I called the number on the website, thinking it was a headquarters, and was delighted with the helpful nature of your stylist. (I didn't realize I had called an actual store.) From checking with shipping, to confirming sales tax (I'm in New Jersey), to texting me photos to ensure we were talking about the same dresses, to assuring me every step of the way what I would need to do regarding returns, she was the EPITOME OF EXCEPTIONAL CUSTOMER SERVICE. She confirmed my phone number and with each question I had, explored my options offline and would then call me back with answers. She truly wanted to ensure I had **everything I needed** before I made my purchase. She knew I was concerned about the arrival of my dresses coming cross country from California to New Jersey. The icing on the cake was that she then personally walked my 6 dresses over to the post office herself so that they would go in today's mail.

She took what was a frantic discovery for me today and turned my day into one where I felt the dress gods were shining upon me. I am hopeful that one of the 6 dresses we ordered (in varying sizes) will be a perfect option for my daughter to wear on her special day.

Not only do we love Un Deux Trois dresses, but we are forever a fan because of the exceptional care I received today. Many many thanks for a seamless and more than pleasant ordering process!! She went ABOVE AND BEYOND!! THANK YOU!!

Sincerely,

A Happy Mom in Westfield, New Jersey"


If you'd like to set up an appointment with one of our stylists, please go ahead and fill out our 'contact us' page here or text (310) 266-5742 and ask to work with a stylist.