RETURNS & EXCHANGES POLICY: WEB

We want you to love what you ordered. If something is not right, let us know. We'll gladly accept unworn, unwashed, or defective merchandise in the case that all tags are still attached, and purchased from Udtfashion.com. Follow the directions on the bottom of the slip to return for credit or exchange. If you would like other items, you may place another order through the web site or specify what items you would like in the “Item(s) to Exchange” area on the slip. Pack all items in a secure carton or reuse the original packaging and enclose the bottom slip. 

Once we receive your package, we will promptly credit, refund or exchange as you instruct after processing. If an exchange is needed, and would like the item(s) quickly, please place another order through the web site with the correct sizes. Once items are sent back and received, a credit will be given. Sale items are final sale: no exchanges, no returns, no exceptions.

Please note: We do not refund shipping and handling charges. We do not pay for shipping return labels at this time. For your protection, we recommend using FedEx, UPS, or Certified UDPD for your return. To receive a full refund, items must arrive at our returns department within 15 days from the day your order arrives at the designated shipping location on the order form. All orders returned after that time period will be subject to a store credit.

Your refund will be credited back to the same card used to make the original purchase. Please allow 5-10 business days from the day you return the merchandise for your account to be credited.

Our return address is:
Un Deux Trois, Udtfashion.com
5810 S 2nd Street
Vernon, CA 90058
Attn: Shipping and Returns Department 

 

RETURNING WEB PURCHASES TO A STORE 

To return merchandise purchased from our website to one of our stores, please bring the packing slip included with your order, as well as the credit card used to make the purchase and your photo ID. Please be aware refunds must be made to the same credit card used to make the original purchase within the given time frame of 15 days from the day purchased. In the absence of the original credit card, a store credit will be issued. 

Un Deux Trois
12417 Ventura Blvd 
Studio City, CA 91604
Hrs: Mon-Sun 10.30am-6.00pm
 

For more questions, please email: customerservice@udtfashion.com